On to the nail stuff!
Last year when I purchased Bundle Monster's second set of 25 Stamping Image Plates, I received them and happily started using them. As it happened, one plate out of the set was made so that the top image you see highlighted below didn't work. The groves in the design were simply laser cut too shallow, so that lacquer did not stay in the groves and did not transfer onto the nail. I was a bit upset because I was looking forward to using the pretty flower design, but I left it alone.
Last year when I purchased Bundle Monster's second set of 25 Stamping Image Plates, I received them and happily started using them. As it happened, one plate out of the set was made so that the top image you see highlighted below didn't work. The groves in the design were simply laser cut too shallow, so that lacquer did not stay in the groves and did not transfer onto the nail. I was a bit upset because I was looking forward to using the pretty flower design, but I left it alone.
Fast forward a year later when I was looking at purchasing Bundle Monster's third 25 Stamping Image Plate set. I realized that I still had that one plate that didn't work right and before making another purchase, I wanted to see what could be done about my previous purchase. I sent an email to Bundle Monster's customer service department with my old order number attached, letting them know that they plate was faulty. Within a day, I had a response offering to send me a replacement, no questions asked. Wow, of course I accepted!
I have heard good things about Bundle Monster's customer service practices, but I was surprised that they would still honor my purchase and send me a replacement well over a year later. I must admit, I am very pleased. I received my replacement plate within a few days and I can't wait to use it! Here's my new plate!
Oh and for those of you who don't own any stamping plates yet, do remember to remove the blue (or sometimes clear) film off of each plate. It's there to protect it from getting scratched but unless removed, the plate won't work.
Now I'm wondering, how many of you have had bad experiences with retailers and e-tailers? When it happened, did you take the time to complain and make your experience known to the place of business or if not them, then at least your friends and co-workers? Yeah, I think we've all done that, when something goes awry we all want to share it with others so that they don't have to go through the same experience.
Well, how about a good experience, do you make it known when you had one? I certainly try to, I fill out surveys, call managers and tell friends when I've experience a positive customer service situation. This is why I wanted to share a great experience with Bundle Monster with you. Tell me about your experiences!
Till next time!
That's what I call great Customer Care!
ReplyDeleteWell, I think that's going above and beyond for your customer.
DeleteI had a similar experience with Bundle Monster. One of my plates (and I believe it was the same one as yours) had a design that wasn't etched properly so the design didn't transfer correctly. I emailed them and they promptly sent out a replacement. Bundle Monster has great customer service!
ReplyDeleteHow long was it before you noticed and/or emailed them about it?
DeleteI mean, I noticed soon after I got them but I did nothing about it until well a year later. I'm shocked that they still did something about it. I know most companies would say 1 month or 90 days would be ok, but a year later?! I'm pleased that BM were so good about it.
I will tell you this same thing happened to me last year almost two years out from buying them, but with the series one BM plates. The plate with the spiderweb etc. Half of the images on the plate wouldn't stamp so I emailed them they asked me for the order number and then sent me the plate no further questions asked. I was very impressed because honestly you just don't see that type of excellent customer service much these days. Another company that recently offered me a great deal of excellent service and kindness was Delta. They helped me out quite a bit recently and with no questions asked. In a time when people tend to say your loss and move on I'm always amazed when companies step up and make an extra effort to accommodate their customers.
ReplyDeleteHave tried about four of my plates from the third set so far and all worked great except BM313 (tried four images off that plate). I am emailing them now bc they told me to do just that and will send a replacement. Excellent customer service all around and such super fast shipping from Hawaii.
ReplyDelete